We are here to help.

Great support is just as important as great software. We are known for both. Our world-class support organization delivers on the promise of deep software, technical and media industry expertise to help our clients when they need it.

Online Request

Support Hours

Mon–Fri : 6am – 6pm MT*

*On-call emergency, after hours, & holiday
service available 24/7

Support Holiday Closure Schedule

Jan  /  New Year’s Day  /  Martin Luther King Jr. Day
Feb  /  Presidents Day
May  /  Memorial Day
June  /  Juneteenth
Jul  /  Independence Day
Sept  /  Labor Day
Nov  /  Thanksgiving Day and the following day
Dec  /  Christmas Day and the following day

North America Support

Toll-free (888) 239-8878,
help@marketron.com or via below form

Australia & New Zealand Support

Support available via below form only

Enter a request for support online.

Choose your location to start:

North America

North America

icon

Australia
& New Zealand

Or view support resources below.

icon

Platform Status

View product operational statuses.

Platform Status
update

Platform Releases

View deployment schedules and release notes for each product.

Upcoming Releases
icon

Platform Enhancement Request

Submit your ideas for improving our products.

Platform Requests
icon

Email Communications

Resubscribe or update email preferences.

Email Preferences

Platform Support

Icon

Marketron Learning Center

Access best practices, tutorials, industry information and product guides for Marketron NXT, Marketron Traffic, Visual Traffic, and PayNow.

Start Learning
icon

MyMarketron

Access product documentation, a knowledge base and training for products and more.

MyMarketron
icon

RadioTrafficTM Resources

Access product documentation for RadioTrafficTM.

View Resources
icon

Support Requests

Open and track your support request via MyMarketron.

Open and Track Requests
icon

Frequent Requests

View our frequently requested information.

View Info
icon

Broadcast Calendars

Download your 2025 broadcast calendars.

Download Calendars

Enter a request for support online.

Choose your location to start:

North America

North America

icon

Australia
& New Zealand

Close Bitnami banner
Bitnami